Cummins Launches Unified Sales and Service Network for National Accounts
Cummins Sales and Service North America (CSSNA) offers a single point of contact and over 180 service centers for enterprise customers.
- 180+
- 67,400
- $33.7 billion
What Happened
Cummins Sales and Service North America (CSSNA) is a nationwide network designed to provide streamlined sales, service, and support for national accounts. It covers the continental United States and Canada, serving data centers, facilities management, engineering services, integrated delivery networks, and any enterprise operating generator sets.
- Single point of contact for account management
- 180+ service centers across the U.S. and Canada
- Consistent service standards and response times
- Tailored master service agreements and payment terms
“With the CSSNA National Accounts model, customers only need to engage the Power Generation Solutions National Accounts team. From there, we coordinate internally with the appropriate stakeholders to resolve issues efficiently and guide the customer to the right solution.”
Why this matters
Large companies with multiple locations often struggle with fragmented service; CSSNA simplifies coordination through a dedicated national accounts team.
Terms in This Story
- CSSNA
- Cummins Sales and Service North America, a network providing centralized sales and support.
- National Account
- A customer with multiple assets across different regions that requires a single point of account management.
- Power Generation Solutions
- A division of Cummins that provides generator sets and related services.
Summarised from the linked release; details can be imperfect — always verify against the original source.