Cummins OEM quality manager Hani P. links customers, plants and engineering
Hanifat “Hani” P., a Cummins OEM quality manager in Columbus, Indiana, describes a role that turns customer feedback and quality data into coordination across engineering, plants and service.
- Nearly 6 years
- Approx. 67,400
What Happened
Hanifat “Hani” P. is an OEM Quality Manager at the Cummins Corporate Office Building in Columbus, Indiana. She has been with Cummins for nearly six years and previously worked in the Components Business Segment. In her current role, she serves as a link between customers and the teams responsible for delivering high-quality products and solutions. She said seeing components become part of a complete engine and ultimately a finished truck has given her a deeper appreciation for the entire product value chain.
“One of the aspects I enjoy most about my current role is working closely with OEM customers and seeing our products in their final application. Having come from the Components Business Segment, it's been rewarding to see the bigger picture. I now get to see how the components we produce become part of a complete engine and ultimately a finished truck. It feels like a full-circle journey and has given me a much deeper appreciation for the entire product value chain.”
- Reviewing quality performance and OEM scorecards
- Analyzing customer feedback and identifying emerging concerns
- Discussing production readiness with engineering teams
- Investigating field concerns with service organizations
- Collaborating with teams across the company to keep customer needs central
- Connecting people, information and priorities across the business
“At its core, my role is to serve as the voice of the customer while working across OEMs, manufacturing plants, engineering, controls, service and supplier quality teams to ensure strong quality performance, successful launches and positive customer outcomes.”
“The biggest thing I look for when considering a role in a company is the culture of the organization. I want to work in an environment where people feel comfortable being themselves and are encouraged to bring their authentic selves to work every day.”
Why this matters
The profile shows how an OEM quality manager acts as the customer’s voice inside a manufacturer, connecting scorecards, production readiness and field concerns. For Cummins, that coordination is presented as a way to support successful launches and positive customer outcomes across vehicle-maker customers and internal teams.
Terms in This Story
- OEM
- Original equipment manufacturer: a company that builds finished vehicles or equipment, often using components from suppliers.
- Production readiness
- The point at which a product or manufacturing process is judged ready to begin production.
- Supplier quality
- The work of ensuring that parts and materials from outside suppliers meet required standards.
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