How Cummins Employee John T. Creates Impact Through Empathy and Leadership
John T., leader of Global Escalations & Insights at Cummins, has built a 16-year career centered on empathy, mentorship, and fostering a culture of belonging.
- 1919
- 2.8 billion
- 33.7 billion
- 2025
What Happened
John T., who leads Global Escalations & Insights at Cummins, joined the company nearly 16 years ago after being drawn by its culture. His fluency in French helped him start in customer support, but his ability to build relationships and listen became key to his success.
Today, John focuses on resolving complex issues with empathy and developing his team. He credits Cummins for creating a safe environment where he could be himself, and he now helps foster inclusion through LGBT Safe Leader training and mentorship.
“When I learned more about Cummins back then, I thought, 'Oh wow, this isn't just another job; this is the sort of place I could work until retirement,'”
Why this matters
This story shows how Cummins supports employee growth and inclusion, which can attract talent and improve customer relations for a major power technology company.
Terms in This Story
- EV
- Electric vehicle, a vehicle powered fully or partly by electricity.
- ICE
- Internal combustion engine, the conventional petrol or diesel engine type.
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