Workhorse Partners with InCharge Energy to Offer One-Stop Support for Electric Fleets
Workhorse will launch an integrated customer support service later this year, teaming with InCharge Energy to give fleet operators a single point of contact for both vehicle and charging issues.
1,100
20 million
5,000+ vehicles
What Happened
Workhorse Group Inc., an OEM of all-electric trucks, step vans, shuttles, and buses, announced a partnership with InCharge Energy, a provider of EV charging and energy solutions for commercial fleets. The program, launching later this year under the Workhorse brand, will give customers access to live support specialists trained on both Workhorse vehicles and the broader EV ecosystem, providing a single accountable entity for resolving issues across vehicle, charging, and software platforms.
When a customer calls, the specialist assesses the issue and routes the ticket to a Workhorse field technician, an authorized dealer, or a third-party provider depending on whether the problem is vehicle-related, involves aftermarket components, or involves charging or telematics hardware. In every case, the customer makes one call, the right expert is engaged, and Workhorse keeps track of field issues.
“Major fleet operators expect not only a great truck, but OEM-grade customer service. This partnership is a direct response to that expectation. We’re putting it in place now so we can scale it in concert with our growth, ensuring our customers never feel a gap.”
Why this matters
As commercial fleets go electric, quick diagnosis and repair across trucks and charging hardware become essential to keep vehicles on the road and avoid costly downtime.
Terms in This Story
- OEM
- Original Equipment Manufacturer – a company that makes parts or vehicles that are sold under another company's brand or directly to customers.
- Uptime
- The time a vehicle is operational and available for use, as opposed to being out of service for repairs or charging.
- Aftermarket
- Parts or equipment added to a vehicle after it leaves the factory, such as upfits for specific commercial uses.
- Telematics
- Systems that combine telecommunications and informatics to monitor vehicle location, performance, and diagnostics remotely.
Summarised from the linked release; details can be imperfect — always verify against the original source.