Kenworth Names 2026 Dealer Council and Parts Council to Enhance Customer Support
Kenworth Truck Company has appointed the 2026 members of its Dealer Council and Parts Council to strengthen customer service and parts support across its North American dealer network.
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What Happened
Kenworth held its annual Dealer Meeting focused on driving sales growth and providing superior customer experience. During the meeting, the company appointed the 2026 Dealer Council and Parts Council to support the World's Best customer experience throughout its dealer network. The Kenworth Service Council will be announced this spring.
The Dealer Council features executives from six dealer groups representing 498 Kenworth dealerships in the United States and Canada. They work with Kenworth to provide leading-edge customer support and maximize uptime for fleets and truck operators. The 2026 chairman is Mike Levering of Truckworx Kenworth, alongside five other members.
The Parts Council comprises leading parts directors and managers from Kenworth dealerships in the U.S. and Canada, focused on enhancing parts quality and customer support. PACCAR Parts supports Kenworth dealerships with industry-leading parts availability, often within 24 hours, through a network of distribution centers.
Why this matters
The councils ensure that Kenworth dealers collaborate closely with the manufacturer to improve uptime and parts availability, directly impacting truck operators and fleets that rely on Kenworth vehicles.
Terms in This Story
- Dealer Council
- A group of dealership executives that advise the manufacturer on customer support and service strategies.
- Parts Council
- A committee of parts directors and managers focused on improving parts quality and supply.
- uptime
- The amount of time a vehicle is operational and available for use, often a key metric for fleet operators.
- PACCAR
- A global technology company that designs and manufactures light-, medium-, and heavy-duty trucks under the Kenworth and other brands.
Summarised from the linked release; details can be imperfect — always verify against the original source.