Kenworth Names 2026 Service Council to Enhance Dealer Support
Kenworth Truck Company has appointed a 13-member Service Council for 2026, composed of service professionals from the US and Canada, to help improve service and product enhancements.
- 13
- 24/7
- 1923
What Happened
The council includes 13 members from Kenworth dealers across the United States and Canada, led by Chair Jude Becnel of Kenworth of Louisiana. They will partner with Kenworth primarily through the PremierCare program to enhance service and product quality.
- Full stock of parts and accessories
- Factory-trained and certified technicians
- Mobile roadside assistance
- ExpressLane availability for quicker service
- Well-stocked PACCAR MX engine parts inventories
- Comfortable driver lounges
The PACCAR Parts 365 Customer Support Center is open 24 hours a day, seven days a week, providing emergency roadside assistance and preventive maintenance scheduling to registered fleets. The service requires no registration fee and is available to any truck brand.
Why this matters
The council works with Kenworth to improve the customer experience and dealer service, helping fleet operators and truck drivers get better support and maximize truck uptime.
Terms in This Story
- PremierCare
- Kenworth's service program that provides priority service and support to customers.
- PACCAR MX
- A line of heavy-duty diesel engines manufactured by PACCAR.
- ExpressLane
- A service lane for quicker maintenance and repairs at dealerships.
Summarised from the linked release; details can be imperfect — always verify against the original source.