Mack Trucks Reports Measurable Uptime, Cost and Safety Gains from Connected Services
At the TMC 2026 Annual Meeting, Mack Trucks showcased how its connected services platform delivered measurable uptime, cost and safety results, including 150,000 over-the-air updates in 2025.
- 115,000 days
- 80% (up from 27%)
- 95%
What Happened
Mack Trucks' connected services platform includes AutoSend OTA updates, GuardDog Connect predictive telematics, OneCall 24/7 support, and tailored service contracts. In 2025, AutoSend delivered about 150,000 successful software updates, helping customers avoid an estimated 115,000 days of downtime. The percentage of trucks running latest software rose from 27% to 80% due to OTA capabilities.
“In today’s trucking landscape, the differentiator between OEMs is no longer just the truck – it’s the software and services that keep it running, optimized and productive.”
150,000updates
Nearly double the cumulative total from the previous seven years.
Why this matters
For trucking fleets, reducing downtime and maintenance costs directly improves profitability. Mack's platform shows how software and connectivity are becoming key differentiating factors for truck OEMs.
Terms in This Story
- Over-the-air (OTA) update
- A software update delivered wirelessly to a vehicle without requiring a dealership visit.
- Predictive maintenance
- Using data analysis to predict when vehicle maintenance is needed, reducing unplanned downtime.
- Uptime
- The amount of time a vehicle is operational and available for service.
- Active safety system
- Technology that helps prevent accidents by detecting hazards and intervening, such as automatic emergency braking.
Summarised from the linked release; details can be imperfect — always verify against the original source.