Tech Mahindra Launches AWS Agentic AI Center of Excellence to Accelerate Enterprise Transformation
Tech Mahindra launched an AWS-based Center of Excellence to help enterprises adopt Agentic AI at scale, with early customer Target Group expecting around 40% efficiency gains.
- around 40%
What Happened
Tech Mahindra, a global technology consulting and digital solutions provider, announced the launch of the AWS Agentic Process Transformation (APT) Center of Excellence (CoE) in Pune on 3 September 2026. The CoE is designed to accelerate enterprise adoption of Agentic AI through scalable, outcome-driven business transformation. It combines Tech Mahindra BPS’ process expertise with AWS cloud and Agentic AI capabilities, acting as a scalable AI execution engine. The goal is to help organizations move from AI experimentation to measurable business impact through governed, enterprise-scale AI transformation.
approximately 40%
Reported after deploying the Collections Guru agent, an agentic AI-powered collections assistant.
The APT CoE's first jointly developed solution, Collections Guru, is an agentic AI-powered collections agent built on AWS cloud and AI infrastructure and co-developed by Tech Mahindra and AWS. Target Group, a leading UK-based financial services outsourcing provider, deployed it to transform arrears management operations. The solution autonomously optimizes collection strategies and delivered approximately 40% efficiency gains. Tech Mahindra says the launch strengthens its go-to-market strategy through expanding customer opportunities, scalable delivery models, and accelerated AI engagements.
- Telecom
- Healthcare
- Banking and financial services
- Retail
- Manufacturing
“Enterprises are moving quickly on AI, but many still struggle to scale beyond pilots and fragmented use cases. With the AWS APT CoE, we are bringing together Tech Mahindra BPS’ process expertise and AWS-native AI capabilities to help customers operationalize Agentic AI with stronger governance, faster execution, and measurable business impact.”
“Since introducing the Collections Guru agent, we're seeing encouraging early results, including anticipated efficiency gains of around 40% in the areas where it's been rolled out. It's been a valuable step in how we're modernising our operations.”
“In a time of rapid technological change, a Center of Excellence becomes the anchor that helps partners and customers learn together, deliver value faster, and reimagine business processes with confidence.”
Why this matters
Enterprises often struggle to take AI pilots into real production, and this Center of Excellence aims to close that gap by pairing Tech Mahindra's process expertise with AWS's AI tools. The first solution, Collections Guru, gives a concrete result: Target Group expects roughly 40% efficiency gains in arrears management. Tech Mahindra plans to apply the model across industries such as telecom, healthcare, banking, retail, and manufacturing.
Terms in This Story
- Agentic AI
- AI systems that can plan and execute actions on their own to achieve a specific goal, rather than only producing answers or text.
- Center of Excellence (CoE)
- A dedicated group within an organization focused on developing deep expertise and best practices in a particular area.
- Business Process Services (BPS)
- Outsourced management of business tasks such as collections or customer service using a combination of technology and people.
- Arrears management
- The handling of overdue payments, commonly used for loans, bills, or other financial obligations.
Summarised from the linked release; details can be imperfect — always verify against the original source.