Subaru Earns Top Three-Star HDI Ratings for Customer Support in Two Categories
Subaru Corporation received the highest three-star ratings in both the 'Inquiry Desk' and 'Web Support' categories of the 2025 HDI Benchmark survey.
- Three-Star
- Three-Star
What Happened
Subaru Corporation announced that it has achieved the highest three-star ratings in the 'Inquiry Desk' and 'Web Support' categories of the 2025 HDI Benchmark survey conducted by HDI-Japan. This marks Subaru's second consecutive top rating in 'Inquiry Desk' and its first-ever three-star rating in 'Web Support.' The HDI Benchmark evaluates companies' inquiry services and website support from the customer's perspective, based on international evaluation standards.
- Inquiry Desk: recognized for courteous, sincere approach and cooperative, attentive support fostering trust.
- Web Support: recognized for customer-oriented support with comprehensive information from basic to specialized content.
Why this matters
This recognition shows Subaru's commitment to excellent customer service, which builds trust and loyalty among car buyers.
Terms in This Story
- HDI
- HDI (Help Desk Institute) is an organization that sets international standards for customer support and service desk evaluation.
- Benchmark survey
- A benchmark survey compares a company's performance against industry standards or competitors to identify best practices.
Summarised from the linked release; details can be imperfect — always verify against the original source.